Delete your Albi account

This is the fastest route, and it needs nobody’s help. Open Albi on the device you signed in on, then:

1. Tap Nooks — the first tab in the bottom bar, with the person icon. It shows your own profile.
2. Tap the gear button at the top right of that screen to open Settings.
3. Scroll to the bottom of Settings and tap Delete account.
4. Read the confirmation sheet and tap Delete account again to confirm. Tapping Keep my account cancels, and nothing is deleted.

Your account is hidden immediately and you are signed out. No further step is needed — the permanent erasure happens on its own after 30 days.

If you have lost access to the device or cannot sign in, email chiteki.albi@gmail.com from the email address on the account, with the subject Delete my account. Include your Albi username if you remember it.

We reply to the address on the account to confirm the request before acting on it — this is how we make sure nobody else can delete your account. Requests are actioned within 30 days of that confirmation, and the same 30-day grace period and the same erasure described below then apply.

• Immediately — your profile, nooks, entries, photos, videos and comments stop being visible to anyone on Albi, and you are signed out on every device.
• For 30 days — nothing is erased yet. Signing back in during this window cancels the deletion and restores everything exactly as it was.
• After 30 days — everything listed below is erased permanently, and cannot be recovered by you or by us.

After the 30-day grace period, all of the following are erased permanently from our database and from our media storage:

Your profile

Your name, avatar, profile backdrop (“Mural”), privacy settings, age band, and the record of your acceptance of our terms. Your username is the exception — see “What is kept” below.

Your content

Your nooks and the entries in them — titles, descriptions, dates and place names — along with every photo and video you uploaded, including the reduced-size copies of them, and any stickers you added.

Your comments

Every comment you wrote, including those on other people’s entries. Messages are treated differently — see “What is kept” below.

Your side of every conversation

Your inbox, your membership of each conversation, what you had muted, pinned or marked as read, and your unread counts. A conversation in which you were the last remaining person is removed entirely, messages and all.

Your connections and activity

Who you follow and who follows you, pending follow requests, your memberships of other people’s nooks, accounts you blocked, likes, entries you marked as done, favourited photos, read state, unread counts and your notification history.

Devices and notifications

The push notification tokens for every device you signed in on, so no further notification can reach you.

Safety and support records

Reports you filed, reports filed about your content, and any additional-storage requests you submitted.

Your sign-in identity

Once the above is gone, your identity — including your email address and any Apple or Google sign-in link — is deleted at our authentication provider, WorkOS. The email address is then free to be used for a new account.

Five things outlive the erasure of an account.

Messages you sent — for as long as the people who received them keep the conversation

A message that reached someone is part of their conversation as much as yours, so deleting your account does not reach into it and remove it from their copy. This applies in a nook’s group chat and in a one-to-one conversation alike. The message is still shown as sent by your username, so the conversation stays readable; your name and avatar come off it. If you want a message gone, delete the message before you delete your account — that removes it for everyone. A conversation nobody is left in is erased outright.

Your username — retained indefinitely

The username is kept and is never released for anyone else to register. It is what keeps the messages above honestly attributed: if someone new could claim it, they would appear to have written them. Nothing else about the account is retained alongside it — no name, no avatar, no content, no contact details, and no link back to you. That last point cuts both ways: because the link is severed, you cannot reclaim the username either. Signing up again gives you a new account with a new username; your email address is freed, your username is not.

Product analytics and error reports — up to 12 months

Events such as screen views, feature events, crash reports and masked session recordings sit with our analytics provider and are deleted automatically no later than twelve months after they were recorded. They carry an account identifier and username, never the text of your messages or your photos. Write to chiteki.albi@gmail.com if you want them removed sooner.

Age-block records — retained indefinitely

Where an age check resolved to under 13, the account is blocked and a minimal record is kept — an account identifier, the date of the check and the age band — so the same identity cannot simply sign up again with a different answer. The name, username, avatar and Mural are erased at the moment the block is applied, and the retained record holds no profile, content or contact details.

We may also retain the minimum needed to comply with a legal obligation or to resolve a dispute, for as long as that obligation lasts. See the Privacy Policy for the full picture of what Albi stores and why.

Deleting your account removes everything on Albi's side, but it cannot withdraw the Apple ID you signed in with — only you can do that, from your own Apple Account. Until you do, Apple still lists Albi as an app you have authorised.

On an iPhone or iPad: Settings, your name, Sign-In & Security, Sign in with Apple, Albi, then Stop Using Apple ID. On the web, the same list is under Sign-In and Security at account.apple.com.

It is worth doing. If you leave the authorisation in place and later sign up again, Apple treats you as a returning user and will not offer to share your name and email address a second time.

You do not have to delete your whole account to remove something from it. Inside the app you can delete an individual entry, nook, photo or comment, edit your profile, or turn your profile private. A deleted entry or nook disappears from view immediately and is erased permanently 30 days later, the same way an account is.

For a copy of your data, a correction you cannot make yourself, or any other privacy request, write to chiteki.albi@gmail.com.

Questions about deleting your Albi account, or about this page, go to chiteki.albi@gmail.com, and we will respond within one month. The Terms of Service name the legal entity behind Albi.